At Athar.online, we prioritize customer satisfaction and aim to provide a seamless shopping experience. To ensure clarity and convenience for our customers, we have implemented the following policies:
Return Policy: We offer a 14-day return period for all purchases. If you receive an item and are dissatisfied, you may return it within 14 days for a refund. Please note that the item must be in its original condition and packaging.
Damages During Delivery: We take full responsibility for any damages that occur during delivery. If your order arrives damaged, please notify us immediately within 24 hours of delivery. We will arrange for a refund or replacement, and you will not be held liable for any damages incurred during transit.
Shipping Availability: We are pleased to offer shipping services to all eight states of the UAE. Wherever you are located within the UAE, we ensure reliable and efficient delivery of your orders.
Damages Before Return: If the products you intend to return become damaged before they reach us, we understand that it is beyond your control. In such cases, we will still proceed with issuing a refund to you. We believe in fair and hassle-free returns for our customers.
Delivery Timeframe: We strive to deliver your orders within 1-3 business days from the date of purchase. Our efficient delivery system ensures that you receive your products promptly.
Exclusions: Please note that certain products may have specific return policies or may be ineligible for returns due to hygiene reasons or other applicable regulations. We will clearly state any such exclusions on the product page.
Ather online reserves the right to modify these policies as necessary, with advance notice provided to our customers. For detailed information on our policies or any inquiries, please contact our customer support team.
Thank you for choosing Athar online. We value your trust and look forward to serving you with professionalism and dedication.